@Anonymous User
This is a user forum, only occasionally do Now TV staff view and comment on it.
I would recommend using the Live chat about the refund.
https://help.nowtv.com/get-in-touch
1. NOW TV account & payments
2. NOW TV account & payments
3. Drop down 'How to get in touch'
4. Live Chat
FYI that I do not work for NOW, just a NOW customer trying to help