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First Poster

Refund on my final bill!

Why does it take now broadband 45 working days to issue a refund on my final bill?


Final bill date 12/6 amount £35.99

Service switched 13/6 amount £1.20

Refund due £34.79


est. refund date 15/8 


Trying to raise a complaint or speak to someone about said issue is akin to "pulling teeth"...nothing in the t&c's about it taking 45 days...what is your justification?



beware of this people - cancel your payment method before the final now broadband bill is due!

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