Payments - Direct Debit help

[Anonymous User]

Hi, Can someone please tell me how I go about having my monthly payments taken via direct debit please?

Thank you,

PJ x

[schnapps]

Hi @Anonymous User

I am afraid to say that NowTV don't give customers the option to setup a Direct Debit payment and the only method of payment offered are by credit card or debit card with the Visa or Mastercard logo on the bank card.

To save money i would always recommend going down the nowtv voucher or gift card route over the monthly subscription payments on your account 

[schnapps]

Hi @Anonymous User

Forgot to add on my previous post, that if you go down the voucher / gift card route you still unfortunately need to have a current up to date bank card left on your nowtv account for their streaming service to work.

[Anonymous User]

NowTV set up what’s called a CPA Continuous Card Payments which basically gives them permission to take what they want when they want.

in fact my CPA was set up without informing me that it was a CPA (which are the usual method of payment for dodgy companies,porn websites,payday loans etc) and can be a complete nightmare to cancel as most companies that use this method continue to take payments even years after cancelling!!!

i only know this as I repeatedly enquired with NowTV once I’d been kindly pointed in the right direction of customer services email as it’s extremely hidden.

i will be taking my complaint to the FCA and Ofcom as this method must be done knowingly yet it’s not stipulated anywhere upon signing up with NowTV,so if I find out any alternatives I will update you,good luck.

[Anonymous User]

what is the customer service email address please

[Anonymous User]

NowTV customer service email address is

[email removed]

so sorry about the delay in reply,I didn’t receive any notification of your comment,I hope this helps @Anonymous User 

kind regards.

[Anonymous User]

The email has been removed

[Anonymous User]

please replace the email address for customer service

[Anonymous User]

Please publish the Customer Services email address

[Anonymous User]

Please help I can’t stop the payments coming out of my account, I’ve cancelled months ago and can’t get hold of anyone to speak to and can’t cancel as not a direct debit- absolute nightmare money grabbing company that I will tell everyone to avoid!!!! 
please advise if you’ve had any luck. 

[RoyB]

@Anonymous User 

Write to customerservices @ NowTV.com (removing the spaces in the email address as it needs to be presented here) detailing your problem, your account number, the debit card number in question, etc.

[Anonymous User]

I have been charged more than once since I joined in June. Each month they have tacked two payments of £8-99 I have contacted about this they said someone else must be using my details which is not the case. Say should change card details but  issue not resolved anyone else had this problem 

[ukbobboy]

@Anonymous User 

Jack

You should PIN your account so that only you can purchase addition passes and/or facilities. Afterwards, cancel the additional passes that you did not order and double check that you did not set up extra accounts without realising it.

All you have to do is go into My Account >>> Manage Account at the top of this screen.

UK Bob

[Anonymous User]

Thanks for that 

[Anonymous User]

Can  I pay Now Tv via Direct Debit?

[Anonymous User]

How can i change the day the direct debit comes out my bank please?

[Anonymous User]

I get cashback from Santander if I pay by Direct Debit.  I cannot see this as being a payment option.

Any suggestions welcomed!

[RoyB]

@Anonymous User 

NowTV don’t do Direct Debits.

For a service such as they offer, I don’t think they would wish to adhere to the arrangements behind Direct Debits, such as customers being able to dispute them, and reverse them, at will.