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MandyCS
First Poster

Payment taken after cancellation

I recently signed up for Sky TV and by doing so received an email from NowTV saying “we’re sorry to see you go” blah blah. Transfer date was the 5th July. NowTV have taken payment from me on the 1st of July. It is not a pro rata payment but the full lot. Is this normal?
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schnapps Legend 5
Legend 5

Re: Payment taken after cancellation

Hi @MandyCS 

 

All account related matters or refunds need to be taken up with Live Chat.

 

You will find them by opening this link page below and select the most appropriate help topic, then when you reach the final stage scroll to the bottom of the screen page where you should hopefully see Get in Touch.

 

Click on the drop down arrow below Get in Touch to reveal the Live Chat button or alternatively drop them a message following the same procedure above.

 

https://help.nowtv.com/get-in-touch/

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