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Charlz
Advocate

Payment issues

I have 4 pending payments of £1 each, is this normal for a £2.99 trial. Also I can't get on now TV for the movies I have just paid for 

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Charlz 

You won't get charged the £1, see this link.
https://help.nowtv.com/article/unexpected-charges-when-signing-up-or-starting-free-trial

FYI that I do not work for NOW, just a NOW customer trying to help
Charlz
Advocate

@gavs82008 when can I start watching the movies, do I have to wait until payment of offer for £2.99 has gone through 

gavs82008
Legend 5
Legend 5

@Charlz 

From my understanding the payment of £2.99 should be taken and you could watch instantly. If you're still not having any joy, best speak with staff via live chat. 

Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/vouchers-and-offers

FYI that I do not work for NOW, just a NOW customer trying to help