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Anonymous User
Not applicable

Over charged

I was offered the entertainment package for £1.99 for 2 months which my son kindly offered to pay but looking at his bank account we found that £9.99 was taken instead 

1 Reply
Legend 5
Legend 5

@Anonymous User 

Does it definitely show that £9.99 was for the entertainment membership?


Head onto live chat by clicking “chat online”.


Or if you have screenshots of the offer you can also alternatively send an email to customer support. Address is on the below picture.


FYI that I do not work for NOW, just a NOW customer trying to help