Over charged

[Anonymous User]

I was offered the entertainment package for £1.99 for 2 months which my son kindly offered to pay but looking at his bank account we found that £9.99 was taken instead 

[gavs82008]

@Anonymous User 

Does it definitely show that £9.99 was for the entertainment membership?

https://help.nowtv.com/article/how-do-i-view-my-payment-history

Head onto live chat by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Or if you have screenshots of the offer you can also alternatively send an email to customer support. Address is on the below picture.