Don't expect a response from NowTV. I emailed them because my box keeps rebooting randomly - won't allow me to watch anything on BBC iPlayer unless I restart the device BEFORE selecting the app and starting to watch something. BBC iPlayer app and Channel 4 apps are DREADFUL on there. Channel 4 won't let me play anything. As soon as I select something, it just crashes out. I asked them for their advice, and got no response.