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Anonymous User
Not applicable

My pass has disappeared whilst I still have been charged for it

Hi All, 


my Entertainment pass has disappeared. there is no history of payments, whilst I am still paying for it. I don't have a second account so this is not an accidental switch between them. 


Your thoughts would be appreciated,



2 Replies

@Anonymous User 


Does not compute.


You need to talk to Live Chat, who can hopefully put things straight for you:-


Get in Touch (all the options, and the best place to start):-


On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.


 Live Chat and Send Us a Message:-


On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.


<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

I realise this is an old post, but the same has just happened to me - in Chrome, my payment history disappeared and I was unable to play videos but my bank shows payments to Now being up to date.  For the avoidance of doubt, like the OP I do not have more than one Now TV account.


I tried logging off, refreshing the page, but nothing worked.


I then raised the issue with Now TV (via the website) and suddenly the payments and access is back...