Money taken out of my account for 2 subscriptions without my knowledge or authorisationnin I. Have

[DenzilSaints99]

I have noticed 2 payments for 2 subscriptions have gone from my account without my knowledge and authorisation. Tv boost £6 and entertainment package £9.99. Please can you refund me the full amount and I want to close this account urgently as I have not used you for a few years hence my amazement at you taking these amounts out .Thankyou .

p,

[RoyB]

@DenzilSaints99 

Hi, this is a customer to customer Community, and Now don’t monitor it 😢

You need to talk to Live Chat:-

the following link leads you to direct contact with Now (via a tiny green circle with a v in it, so keep your eyes peeled for that when you have made your initial choices):-

https://help.nowtv.com/article/how-to-contact-now

Avoid ‘Get Help Quicker’ there; the Nowbot, while it means well, doesn’t know its own limitations, and it won’t help you once you get to this stage. Also, don’t choose Request a Refund, even if that is what you want, as that will only deliver you to the Nowbot; pick something else.

[gavs82008]

@DenzilSaints99 

To echo what @RoyB said about the forum purpose. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

As for closing your account see this link.
https://help.nowtv.com/article/make-a-data-request