I had an email yesterday the 9th yet my account shows my account was paid on the 6th and I have a valid debit card registered. And there seems no way of emailing customer support or speaking to a human short of spending ages on the phone using a mobile which will probably cost me loads.
Update your card details now to stop your services being cancelled
We noticed you haven't updated your card details saved in My Account. Now, your payment of £40.00 is overdue.
Please pay your bill in the next 10 days otherwise your NOW Broadband Membership and services will be cancelled. If you are within your minimum contract term for NOW Broadband & Calls and your services are cancelled, you will incur a charge for early termination. For more information about this charge, check out our Help article.
It's quick and easy to keep your services up and running. Please give us a call on 03303 323 032.
Already made your overdue payment? Sorry for the hassle - please ignore this email.
If you have any questions, give us a call on 03303 323 032.
The NOW Team
All calls to NOW broadband support are free of charge.
How to submit your complaint: