S@Anonymous User I’ve done some more digging here.
It looks like if you give (or sell!) someone a box or Stick with your live account still on it, then they can:-
Watch anything you can watch, subject to the maximum two streams rule;
Obtain Passes on request, for services you aren’t currently subscribed to (which you will pay for) unless you have set a Payment PIN they don’t know;
Learn what your Account Number is.
But I don’t think they can learn what your password is. They can take that Account Number and try to log on as you, and say they forgot their password, but unless they know or can guess the answer to any Security Question you have set up, the email will come to your email address.
And they can’t learn your email address, or change it, from anything on the box/Stick, or from trying to get into your account.
So you can’t actually lose control of your account this way. Accordingly, you can log on, set a Payment PIN, and stop them buying any more Passes.
It’s also a wise precaution to change your password. Though I don’t know (any experts out there please chip in) if this would stop them continuing to use your services straight away, or only if they sign out and try to sign in again. Which they probably won’t, as they wouldn’t know your password to get back in, even if it was still the original one.
But I am assuming the effect of setting a Payment PIN is immediate, and would affect them.
However, your next weapon here is My Account/Devices. Identify which device they are using - your old box - and delete it.
That will stop them completely.
Then Cancel the Passes they set up.
Having stopped the rot, which is your first priority and can all be done from your account, by you, without needing NowTV assistance, you can then get on to Live Chat, and see what can be done about any Passes they have bought with your money....
@schnapps while your suggestion of a factory reset before disposing of a NowTV device is the gold standard, would I be right in thinking that signing out of NowTV would have been enough to stop the new owner using that?
Then the new owner would only have been able to piggyback on the seller’s Netflix account, BBC iPlayer login, etc..... So yes, Factory Reset to cover everything in one fell swoop.
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
