I am being over charged and cannot get to speak with customer service

[Tal]

Can customer service please make itself available? I am going in circles with the chat bot, receiving nothing but deflection links.

Can customer service please get in touch, or alternatively explain how to reach out?

[gavs82008]

@Tal 

You will never get customer support messaging you through the back of this forum. That's not how it is used. It is just fellow customers like you and me on here mainly. 

So for me to try point you in the right direction you need to say if its relating to TV or broadband?
As NOW offer 2 types of service and are handled very differently.

[Tal]

Thank you for your help!

It's Broadband.

[gavs82008 · Accepted solution]

@Tal 

There is a number you can call, although its nicely hidden!

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412485

Or from this link.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Tal]

Thank you so much the issue is resolved