NowTV offer an online live chat service or you can message them from this link below.
If you are a NowTV Broadband customer, then under your My Account section on their website you will find a telephone number.
Link here to live chat or their message service.
Are you using a Youview box ?
Where currently you will only be able to watch movies via the Now TV App .
This is going to change sometime this year, but at the moment the information provided by Now TV is limited.
Cancelling does not affect the Pass you are currently using - this runs for as long as it would if you didn’t cancel it.
What Cancelling does is prevent the auto-generation, and the taking of payment, for further passes of that type.
However, if you bought a Pass by mistake, and haven’t used it, you can ask for a refund on Live Chat:-
Live Chat and Send Us a Message:-
Contact Live Chat about this - link as in my posting above.