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paddles
Contributor 3

Re: Hi paddles   Thanks for getting in touch with your query....

ok time to report my card as stolen then because i dont trust this service
Shannon-B
NOW TV Team (Retired)

Re: Hi paddles   Thanks for getting in touch with your query....

Hi paddles

We are sorry you feel this way, I hope this is not the impression we give off.

We have never taken any money from an account that has there auto renew function switched off. Once this has done the system automatically updates it and no charges will incur.

You have the NOW TV word that we will not charge you once you have cancelled your account via the auto renew button.

All the best

Shannon
NOW TV Team
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paddles
Contributor 3

Re: Hi paddles   Thanks for getting in touch with your query....

yes but i cannot remove my card from your system, that is what i do not trust, what is stopping you from taking a payment even with auto renew switched off, under data protection laws i am entitled to have this information removed when i ask for it to be take off
James-T
NOW TV Team (Retired)

Re: Hi paddles   Thanks for getting in touch with your query....

Hi paddles,

We have sent you a private message as this concerns your account information. Please check your inbox for more information.

James T
NOW TV Team
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jl2566
Occasional Poster

How to I delete an account? I have a log in and username but cant get into manage/change account

i seem to have a log in and password but not an active account, when i was trying to set up the billing information the server went down. Now i appear to have a lof=g in and no billing info so when i try to go to manage/change billing i get a message saying no account held

 

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Anu-M
NOW TV Team (Retired)

Hi jl2566,   Thanks for getting in touch with us.   As yo...

Hi jl2566,

 

Thanks for getting in touch with us.

 

As you experienced an interuption during your sign up process this would explain the message that popped up saying no account held. This would mean that the account is inactive.

 

I can suggest setting up another account using a different email address, creating a brand new Sky ID and try to ensure you experience a smooth sign up process.

 

Kind Regards, 

Anu 

NOW TV Team

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Minminx
Occasional Poster

How do i delete my account?

How do I delete my account?

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Community Manager
Community Manager

Hi Minminx,   Please find the answer to your question her...

Hi Minminx,

 

Please find the answer to your question here.

 

Thanks

 

Simon 

NOW TV Team

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pauldaniels3005
Occasional Poster

how do i delete my account

i wanna delete my account

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Char-A
NOW TV Team (Retired)

Hi pauldaniels3005,   Cheers for your post.   We are sorr...

Hi pauldaniels3005,

 

Cheers for your post.

 

We are sorry you are thinking of leaving us?!

Could you give us any feedback as to how we could improve the service for you?

 

Click here for a post to help you cancel your subscription.

 

We look forward to your feedback.

 

Char

NOW TV Team

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