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Paul391
Newbie

Football not loading

So after buying a pass for the game Liverpool vs Arsenal, I went to test everything earlier and it worked fine. 

 

However ever since 5:15 the Now Tv app on my TV is refusing to work and constantly says “Unknown page Error” “Somethings not right, give it a moment of check internet connection”

 

My internet is fine, everything else works perfectly, but the thing I paid for to watch the game (which I am missing right now) is not working, and I don’t think it’s my end. 

 

Any help, I can’t seem to find a phone number to call to talk to anyone about this?? 

 

Cheers 

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Doctor10
Scholar

Re: Football not loading

@Paul391 

 

Try live chat on here

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RoyB Legend 5
Legend 5

Re: Football not loading

@Doctor10 @Paul391 

 

Live Chat isn’t on here. There’s a thread called ‘Live Chat’, which seems to confuse a lot of people, but to get to the real Live Chat you need to go through Help, thus:- 

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.


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Doctor10
Scholar

Re: Football not loading

@RoyB @Paul391 

 

Yes.  By 'on here', I actually meant under 'Help' on the NowTV website generally, not within the Community!  Sorry I wasn't more specific about where to find it...!  😁