cancel
Showing results for 
Search instead for 
Did you mean: 
doomdrinker
Advocate

Credit carried from previous period

Hey for my previous payment I've been charged an extra £25, all it says is "credit carried from previous period". What does this mean? I've paid all my previous bills so I'm not sure why I've been charged extra.  

5 Replies
bethamari
Advocate

Re: Credit carried from previous period

I'm also having this show. It says I was charged £50 yesterday, which doesn't show on my bank account. £25 for broadband and £25 credit carried over.

 

Any ideas? Thanks

0 Thanks
Reply
bob5youruncle
Newbie

Re: Credit carried from previous period

I've also just had this happen. £40 to £80? Then the wifi went down saying I hadn't paid - presumalbly because my direct debit was only for £40! What is this?

gavs82008
Legend 5
Legend 5

Re: Credit carried from previous period

@bob5youruncle 

For a peace of mind and confirmation I would suggest to call the broadband team. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.
0 Thanks
Reply
Debs1
Advocate

Re: Credit carried from previous period

Does anyone understand credit carried from previous period. 
Carrying credit means they owe you. Got nowhere with Now TV employees wasted a full day was on the phone from 10.30am and gave up at 7.05pm also my son paid a bill for me 2 months ago and they tried to take money out also my partner and a card I used when I first joined they were taking out money as well 3 bank account’s they have attempted to take money. I eventually opened an account just for Now TV on 9th July 2020 at 10.30am they have denied this so credit means they owe you.  Can anybody give me some answers. Thanks

0 Thanks
Reply
RoyB
Legend 5
Legend 5

Re: Credit carried from previous period

@Debs1 

 

It means that Now gave you credit last month, and not that you were in credit, and now they want to be paid back.

 

Now is using terminology relating to the financial system of double entry, and forgetting that not every one of its customers is an accountant, or even a bookkeeper 😢

 

 


If my posting answered your question, please click ‘Accept Answer’ on it
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂