this has not worked for me.
i have tried loads of times and get an error message that my card details are wrong. they aren't. it's a functioning card.
NOWHERE to access any help from anyone.
Furious as I am going round in circles
This is the worst service on the planet. I had to cancel lost credit card. I then tried to update it on the site. I've tried to do it online - but all weekend have got same response: "Oops Sorry there Seems to be a problem." The chatbot is hopeless. There is no email to write to or to complain to.
It leaves us in a complete black hole - unable to solve unless I open a completely new account.
Solution - signed up Disney and Apple instead.
Shame... but why support companies that are so stupid?
Same problem here, I've phoned my bank to ask is there was an issue with my card nd they've confirmed that everything was fine.
the message I receive is:
Actually, they aren't bothered about getting new ones either. The site won't accept my card details as being correct. They won't just let me have my 7 day free trial whilst they resolve the known fault, oh no, they can't do that without linking a card to the account. So I have to 'try again onaother day'.. I suspect the over paid board director responsible for customer operations makes their staff ask permission to go to the toilet too.