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AE
Observer

Cancelling

I’ve just joined. From the UK but currently working in Canada. After joining here in Canada and paying… It says content can not be played abroad. I’ve joined especially to play while I’m here. Please refund me because the service doesn’t work. 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@AE 

The service DOES work in the UK only. In fact it was never made accessible outside of the EU before we decided to leave. 

You don't speak with staff here, see this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

For any chance of a refund you need to speak with staff via live chat. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@AE 

My wife wants to watch the Canadian version of Traitors. Geolocation restrictions give us your problem in reverse 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.