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Anonymous User
Not applicable

Can I see my current call charges during the month ?

Hello, I am a new customer. I would like to see my current landline call charges during the month as I have always been able to do with previous suppliers of my landline like Virgin and BT. I cannot see anywhere in the online account or on the app where this information is. Can anyone help ?  Surely I don't have to wait till the end of the month every month to see my bill as I like to check it regularly to keep track of my landline call costs. 

 

Many thanks for your help 

 

 

3 REPLIES 3
ukbobboy
Legend

@Anonymous User 

 

Yeah Mary

 

I agree that you should be able to see your phone charges but, as I'm not a Now TV phone customer, I don't know their policy on this topic.

 

However, email them at the following:

Now TV Customer Services Email.jpgPerhaps they can tell you if this facility is available and how you can access it.

 

 

UK Bob

 

 

 

Anonymous User
Not applicable

Thanks, tried that but predictabley no reply as of yet. Not a good start to my time with NowTV. 😐

gavs82008
Legend 5
Legend 5

@Anonymous User 

Your best option will be contact the broadband team.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.
FYI that I do not work for NOW, just a NOW customer trying to help