Can I cancel the pass but continue to watch until the month is up?

[Anonymous User]

I have used the free trial for 14 days (expired 7th Oct) but forgot to cancel so I have been charged for a month £9.99. If I cancel the subscription now (as i would probably forget again!)can I continue watching until the month i have paid for is up?

[Anonymous User]

Yes, you can.  It's a good idea to do as you suggest.  Be sure to follow the "cancel" procedure right through to the end ... you need to answer a few questions and confirm a couple of times that you really want to cancel!

Wlat

[SeeMoreDigital]

Just-so all NOW TV customers know: -

• All monthly NOW TV subscription(s) will run for their full duration, even if they are cancelled after the first day.
• All monthly NOW TV subscription(s) will 'roll on' automatically if they're not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
• 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending!
• While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
• While the NOW TV accounts system is attempting to collect payment(s) the 'Apply Voucher' button will not be accessible.
• New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date.
• New NOW TV voucher code passes commence only after your existing pass expires. So you don't lose-out on any days.
• Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
• Ultimately, it is the responsibility of the NOW TV subscriber to manage their own NOW TV account!

Cheers

[Anonymous User]

no. they say you can but you cant. I have a few times added a 3 month movie pass and to stop it going into card payment after the 3 month you need to cancel the pass once added, however, try doing this and now tv will cut you off before your free month pass has ended. In fact the very same day. I had a movie pass paid for for 3 month, applied the code then cacelled it. Now tv told me it did not matter if i paid for a 3 month code they would still cut me off as soon as i hit the cancle button regardless whats left on my pass. NOW TV are cowboys who hide behind a computer and refuse to talk.

[Tony-D]

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@Anonymous User wrote:

no. they say you can but you cant. I have a few times added a 3 month movie pass and to stop it going into card payment after the 3 month you need to cancel the pass once added, however, try doing this and now tv will cut you off before your free month pass has ended. In fact the very same day. I had a movie pass paid for for 3 month, applied the code then cacelled it. Now tv told me it did not matter if i paid for a 3 month code they would still cut me off as soon as i hit the cancle button regardless whats left on my pass. NOW TV are cowboys who hide behind a computer and refuse to talk.

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Hi @Anonymous User This is not the case, when you cancel a pass and you have 3 months left you can watch for the rest of those 3 months. It's a fact. Can you show me a screenshot of this happening on your end and i can rectify it for you?

[Anonymous User]

I have the same issue. I have cancelled my monthly mobile pass which it says I can continue watching until 16 Aug but I cannot. App says I do not have access to watch.

@Tony-D can you help?

[Anonymous User]

No you can't.  It may say you can but actually us not possible as asks you to buy another pass

[Anonymous User]

I tried to feedback  this in the survey request and it wouldn't  work. Surprise!

[4268]

@Anonymous User after cancelling take a screenshot showing it is cancelled for your records.

[Anonymous User]

No you can not, they falsely advertise that you can but I cancelled 2 days before it was due to end and can no longer watch anything without buying a pass

[Tony-D]

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@Anonymous User wrote:

No you can not, they falsely advertise that you can but I cancelled 2 days before it was due to end and can no longer watch anything without buying a pass

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@Anonymous User When did you cancel? And what passes? When were the passes due to renew? Thanks

[Anonymous User]

I cancelled on the 4th or 5th January and it was due to run out on the 7th January (entertainment, kids and movies) 

for a few hours after cancelling it still worked but after logging out and signing back in I had to buy the passes to continue watching, very annoying tbh why advertise that I can cancel and carry on watching then not deliver on that?

[Anonymous User]

I cancelled mine a few days ago and was clearly told in email I can watch until month expires on 19 February but I can't.  It keeps asking get me to buy another pass.

[4268]

@Anonymous User it should have allowed you to watch up until the pass expired. @Tony-D can you look into what has happened here.