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Lesley
Advocate

‎07-06-2023 13:25

Call centre waiting time

Hello,

Phoned Now at around 1pm today, after going through 3 menus computer says we are busy and waiting time would be around 40 minutes, that's quite a while to be on hold. Is it unusually busy today?

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎07-06-2023 14:29

@Lesley 

Don't know as broadband support are never on the forum. Just fellow customers like you and me. 

FYI that I do not work for NOW, just a NOW customer trying to help
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Lesley
Advocate

‎07-06-2023 17:13

Tried again at 4:40pm, was told 30 minutes wait time. Thought I'd try it. Was on hold for 20 minutes then the call was simply cut off. Now very impressed with NOWtv customer servive.

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