Broadband and Anytime Calls, switched on 26 Oct, still not got Anytime Calls package sorted

[shirley555]

I switched from Talk Talk on 26 Oct, my phone was disconnected at the Talk Talk side, but not added yet on the Now side. I am also being charged for calls I am making. What is going on? Please can you sort out the Anytime Calls I requested and remove charges for calls.

[gavs82008]

@shirley555 

Posting on the forum will NOT get your account sorted. 
You need to call the broadband team to get anything resolved.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518