I am a cinema member and received the email last month advising of the upcoming change to number of devices etc. The email said my cinema member would decrease in price by £2/month, which I can see has been applied to my account. The email also said Boost would be added for £2/month however I don't yet see Boost in my membership.
Did anyone else get the email and if yes has Boost been added automatically to your account? Here is the email:
As a valued member, we want to ensure you continue enjoying your NOW experience, so we’re adding Boost to your account at the reduced price of £2 a month (usually £5 a month from July). These changes will take effect on your next bill after 14 July
I didn't get the email about this.
I first read about it on the MSE website and newsletter.
I came on here and clicked on the link about changes from the 19th July and there was no mention of it at all. I fed back and clicked onto the community button to find further info and saw your post.
I notice on my account that the next payment for my Cinema membership is going down by £2 next month, so I'm now expecting to be auto enrolled onto Boost at £2 per month from either tomorrow the 15th or next Monday 19th.
They (Now) haven't informed me of any of this. Like I said, I only found out by accident.
In a way, I'm glad I didn't cancel my Cinema membership now.
THere was a banner in your account about changes coming to NOW.
Can you provide the link where it says the 19th?
@gavs82008 As I said, nothing about auto enrolment to Boost at £2 per month for Cinema membership on there.
I'd like to attach a screenshot from the top of the membership page of my account with the link you just posted to further info which doesn't include anything about auto-enrolment for Cinema members to Boost, but I don't have permission to upload images.
However, it clearly states on the banner at the top of the Membership section on my Account : "From 19th July."
From the link, suggests the overall cost won't change. Hence your upgrade to boost.
This depends on what type of membership you've got, but we've aimed to make these changes as seamless as possible by keeping your monthly cost the same wherever we can and minimising any impact to your viewing experience.
From what I gather it is definitely the 15th the changes. As for the auto enrollment of the boost I understand changes were taking place.
That being said I sent a message to the community of NOW and hopefully he will get in touch with you soon to confirm a few things.
I'm the original poster of this thread.
- I'm a broadband customer and on a 12 month 50% off cinema deal
- I received the email advising my price would drop by £2/month and boost automatically added
- On Monday this week my Cinema subscription price dropped by £2/month
- This morning the price has gone back up £2 to what I was originally paying
- No Boost pass has been added to my account
- I've not made any changes to my account since receiving the email advising of the change
Thanks in advance for any help
@Simon-J I have both the Cinema and Entertainment memberships.
It showed next month's payment going down by £2 per month yesterday on the payments section of my account hence me wondering whether Boost would be auto-enrolled on my account imminently either today or next Monday as per the banner at the top of my Membership page.
Today that has gone back to the normal price again. Coincidence maybe.
But I shall be cancelling them both next month after all this hassle and miscommunication.
I'm not being forced to pay another £5 per month not to have ads and view on more than one device at the same time.
NOW have handled this very badly. Time for me to move on. Adios.