cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Anonymous User
Not applicable
‎28-09-2018 12:49

Being charged after cancelling subscription

Hi 

Last week i cancelled the now tv movies subscription pack. and today i was charged £9.99 for the cinema pack even though i dont use it. i dont understand why this has happened is there anyway of me getting a refund because i did not apply for this and i do not need sky cinema?

0
4 Replies
Anonymous User
Not applicable
‎31-10-2018 13:40

I'm having the same problem. Cancelled about 2 months ago and been charged 9.99 and 7.99 twice now.

0
Anonymous User
Not applicable
‎31-10-2018 14:15

In response to Anonymous User

I've had it over a year !! £7.99 × at least 15 months !! Bloody joke !!

0
Anonymous User
Not applicable
‎01-11-2018 2:15

In response to Anonymous User

I am still being charged for the movie pass despite cancelling my subscription and my bank statement shows I was charged twice this month for the service I don't receive, plus I've also been paying for a hayu pass yet have never been able to access it. When cancelling I received several begging messages trying to get me to reconsider which I found a bit odd 

0
Anonymous User
Not applicable
‎01-03-2019 18:07

hi

ive also been charged since cancelling my  subscription in september,spoken to my bank and really not happy as they have told me to speak to now tv which isn’t helpful as now tv contact helplines are “only for broadband “according to the woman i spoke to. My bank has also required a refund as there is proof of my charges after cancelling and money has still been taken out 

0