Been charged for cinema despite the factit was cancelled 2 months ago

[Thood]

How can I solve this and get a refund 

[gavs82008]

@Thood 

And do you have proof? Did you get a cancellation email?

Is it definitely coming from the same account?

https://help.nowtv.com/article/find-an-account

If it’s from the same account and you have a email confirmation of the cancellation, I would strongly recommend putting a payment PIN on your account.
https://help.nowtv.com/article/change-pin-settings

For any chance of refund you need to jump onto live chat. Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint