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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Plex and Emby - Can they co-exist on a NOWTV Box (Black)

Can Plex and Emby coexist on a NOWTV Box?  I've just taken ownership of one (with the 4 month movie pass), and I think its great.  Would like to use both Plex and Emby for different reasons, just don't know how to do this.  When I try to install Plex...

Can't sign in or get into my account

Hi. Just bought Black box with a two month sky movies pass from sainsburys. Have come home to set it up. Have set up account via the website but when I try to sign onto the box it tells me I haven't finished my registration and to try again later. I ...

Purpose of USB port

Just got my new black box set up and working OK from wifi but wondering what the USB port is for?  Tried it with a USB stick containing video but it does not show up anywhere.

Unable to log into account via Now TV

I just received my black box and its all set up. I've got a Now TV account and can log in  online, however I cannot find anywhere to activate my entertainment pass online, so I tried to log in via the TV but when I enter my username and password I ge...

Resolved! Device and account question

Good evening people,Have a quick question i currently have an a account with now tv and watch it via my LG tv and my laptop, i now also have a sony tv in my study and im thinking of getting a now tv box so i can watch it in there too.Would i be able ...

server down!?

Purchased a new nowtv as a gift for someone and server has been down since 5 pm. Have we any update for this as of yet?

Issues with NOW TV Box activation and software updates

Some customers might experience an issue when doing the following:   Activating a new NOW TV BoxCompleting a software update on an existing NOW TV BoxSetting up a NOW TV Box which has just been through a factory reset   We're working to resolve these...