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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Set up

Just trying to set up our new box, got so far then black screen and a sign in bottom right hand corner  says 'no signal check the external input or select another input using the INPUT button'. Please can anyone help. Thank you

Unable to log into NowTv box or OS device but can on laptop

Hi there.  I am unable to log into my Nowtv Box or mobile device with the correct username and password.  I have changed the password and logged in and out on my laptop no problem but cannot do the same on either of the other devices.  I am not at my...

Please cancel my order

Website said error each time I ordered, logged onto my email account and multiple orders have been created please help?:

Unable to unsusbscribe

How can I unsusbscribe from forum posts? I once contributed to the forum NOW TV Box (Black) but still get up to 50 posts a day reported to my email address. When I look for an 'unsubscribe' link there is not one, only a 'subscribe' link seems to exis...

Where do I put in my 3 month entertainment pass code?

Hi everyone, I wonder if someone can help me? I have my black nowtv box all connected to the tv and to the wifi, I have my orange card with the code on, I have logged on to my account on the computer. But nowhere can I find where to put in the code t...

NOW TV Box not currently working

We know that customers are currently unable to log in to their NOW TV Boxes.    We're working to fix this as soon as possible and apologise for any inconvenience in the meantime.    To keep up to date, click Topic Options and Subscribe above this mes...

Cannot get Now TV up at all on TV

I've just set up my Now TV account online but when I have plugged my box into my TV it is doing absolutely nothing! I just get a blank screen on every HDMI input channel that I try. Also, I cannot find the app anywhere on my TV. Really frustrating!

Service problems?

Is anyone else experiancing issues with live streaming of the entertainement channels? All was working find until a few hours ago (since around 11pm) but now it is barely possible to stream them at all. I was watching Gold and noticed the picture som...

Resolved! Very unhappy new customer...

As a litterally brand new customer (I bought my box this morning), I am extremely dissappointed to see that you are not at all flexible. I contacted Customer Service as I bought my box with a 3 months pass this morning from your website for £14.99 on...

Amazon Instant Video on Now TV box

Does anyone know if there is any way of sideloading the Amazon Instant Video app that was recently released for Roku boxes? Haven't found anything useful online.