Six boxes have been ordered, although I received no confirmation on the website (just an error 50 message). I want one box but not six. It would be SO much easier to be able to ring you or find this elusive 'live chat' that your website mentions.
The order numbers I wish to cancel immediately are as follows:
451M26860942
451M26860982
451M26861073
451M26861115
451M26861142
Lee
Hi @Anonymous User,
Thanks for your post.
It is correct that we can't cancel the order once it's been processed - the order goes right to the warehouse and there is no opportunity for us to intercept the order, we only see the order once it's been fully dispatched this ensures for quick turn around and fast delivery, however once the box is delivered we do make it very easy to return, you can refuse the delivery or use the freepost address we include to return or use the courier's number include to arange a collection.
Thanks
Simon
NOW TV Team
Hi @Anonymous User
Thanks for your post and sorry about the delayed reply.
Is your issue now sorted? If you do need any extra help, please let us know 🙂
Birgit
NOW TV Team