Hi @Anonymous User,
That's certainly not normal behaviour. By way of confirmation, is your issue the same as this: HDCP unauthorised. Content disabled purple screen not working
If so, what are the makes and model numbers of your television. And what things have you tried?
Cheers
@Anonymous User wrote:
...Just wondered if it had anything to do with registering 2 devices on the same account.
Hi @Anonymous User,
Rest assured, this problem has nothing to do with your 'unauthorised content' issue. You can register up-to four NOW TV capable playback devices onto one NOW TV account. And view on two devices at the same time 😉
@Anonymous User wrote:
So the product just has a common fault with it as I notice a lot of people are experiencing this with the black box
I would not say that @Anonymous User,
Most people only visit forums when they have a problem. Very few people visit forums to say how wonderfully well their product is working!
Purple screen/HDCP issues can happen to any HDMI connected device at any price level. Some issues are easier to fix than others...
Cheers
Hello NOW TV Team Members,
In order to reduce duplication, how about merging this 'Unauthorised content' topic together with this existing HDCP unauthorised. Content disabled purple screen not working topic please?
I bought NOW on Saturday. I got everything to work fine, including my free month Sky Sports pass. Now, on Monday and Tuesday, everything appears to be ok - Sign in, Internet, WiFi, but when I try to access Sports, it says HDCP unauthorised. I can hea the sound though. Any ideas ?
@Anonymous User Hello 🙂
Try removing the HDMI lead from the TV and box and putting it back. 🙂
If that fails, do you have a spare lead? 🙂