Hi @Anonymous User,
First thing first. Can you please confirm the make an model of your NOW TV playback device?
Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -
Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -
Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -
Cheers
@Anonymous User @SeeMoreDigital
Hi Peace
I would just like to add a few questions to SMD's request, and they are:
1) Are you getting any error messages?
2) What visuals, if any, are you getting on your TV?
3) You said "...had it now for 3 wks and still won't work tried everything...". What exactly have you tried?
UK Bob
@Anonymous User
Hi Peace
You know, if you have used the same set-up method you used on your working "upstairs" box then I would strongly suggest you exchange for another one while it's still within the "guarantee period"
No one should hold onto a new item that does not work.
UK Bob