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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
  • 9298 Views
  • 0 replies
  • 2 thanks

TV free

My now tv is free on talk talk and I am getting charged for the service how do I get the service to be free for me please I'm really struggling with money and I am being charged for a free service on the broadband and tv package I'm using 

Paul31 by • Newbie
  • 187 Views
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NOW Broadband messed up my Now TV account

Hi all,I'm a NOW TV member since maybe 2016/2017, and previously had NOW Broadband around this time before moving to another provider.Earlier in February, i joined NOW Broadband again. It was such a hassle getting my account activated for some reason...

Riam by • Advocate
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Bil

I payd my bill yesterday and is not showing on my now account? 

Zdenkaf by • Advocate
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I've now got more accounts than tellies......

HiAm a long-time NowTV customer, but never really had to post anything as it's usually fine.However - long story short, it was originally a standalone account - then it was adopted by BT TV, then I left them , and tried to sign up with EE, there was ...

GB Boost

Could  someone tell me what GB boost is and why I am being charged £6/mth for this.

dave2 by • Advocate
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parents can’t cancel need help?

Hi my parents just found out they have been getting billed £9.99 for now cinema but they don’t remember ever signing upto anything this as been going on for a long time they don’t know any log in details at all and arnt any good with emails .how can...

daveyb by • Advocate
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Multiple accounts

I want to set up another account for broadband and phone for my mum's address but I want to be able to manage it for her. Payments will be taken from my account. Is there anyway to have both accounts on my one login if I choose to go with Now for bot...

Tan by • Newbie
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CUSTOMER SERVICE. CANNOT GET ANY HELP.

NOW TV IS USELESS CANNOT CONTACT CUSTOMER SERVICE, COMPLAINED ABOUT NOW SPORTS PACKAGE PRICE, GAVE ME SIX MONTHS , WHICH TURNED OUT TO BE 5 . Then they turned my one remaining month off so cannot even watch the sport , because I did not want the offe...

ROD1965 by • Advocate
  • 479 Views
  • 10 replies
  • 1 thanks