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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 0 replies
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 2 thanks

Remove card

I haven’t used now tv for a long time but for some reason I have had things paid for from my card in the last 2 months, I have changed my password and removed all devices but for some reason I’m still getting amounts taken, I need to remove my card d...

Phil05 by Newbie
  • 1 replies
  • 1 thanks

Charged for phone calls when I don't have a phone

I have been charged for phone calls that I have not made as I physically do not have a landline. I have a landline number connected to my broadband but no handset is connected, how is it possible to charge? Plus, when I try to get details of the call...

Taz1 by Advocate
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  • 1 thanks

Broadband Membership Options email

An email has come in saying my broadband membership is now out of contract and asking me to choose between the two options:Do nothing, continue to pay £22.99 a month, no contract, keeps rolling, includes discounts of £17.01 a month. First discount wi...

MrsMac by Observer
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Resolved! How to deactivate/delete my NOW TV account?

Hi there. I want to completely deactivate my NOW TV account the same way you could do on Facebook or Instagram. I've been searching for quite some time now to see how I could deactivate/delete my account but I can't seem to figure it out. Could someo...

Unauthorized payment

 I was subscribed to Sports Month Membership for a month. After cancelling my membership on a very next day I got charged for 6.99£. How can they deduct without my permission!can anyone advise me how can i get refund?Thanks in advance!

Prk by Advocate
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Changing to fibre

It seems crazy that I cannot find how to upgrade from basic Broadband to super fast fibre anywhere in the Help Centre topics.  I also cannot find a phone number for Now Broadband anywhere either.  Can anyone help?  Don't Now Tv want more money from m...

Resolved! accounts

owing to a scam bank cancelled my debit card can i change to my wifes debit card

Delete account

Hello, I want to remove my now Tv account as it takes bills off my card details, and I don't use now Tv anymore. So I want remove it asap.Thanks.

Advice re Hayu

I’ve been billed for Hayu but I neversigned up for it. Is it statutory? If not how can I cancel it?