Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Cannot cancel

Why so difficult to cancel !!!I have tried last few days to cancel - all options suggested dont appear - instruction is along side what you dont want just mark cancel - I cannot see this optionIs there even a UK based telephone number

Included phone numbers

Now TV have charged me for “payable” phone calls. They don’t provide a list of included calls or statements, so it’s just their word that I actually made these calls. I didn’t manage to get into the included “talk numbers” on line, as advised to do b...

Billing through BT

I have moved from BT to Now for Broadband & TV . I have at long last closed all accounts from BT, however when looking at my NOW TV billing , my entertainment & sports is coming through as billed through BT, so at the moment I am getting these 2 fre...

Unable to cancel day membership

I accidentally bought Sports day membership while browsing my options for purchase. I haven’t used my one day membership yet. May i know how i can cancel it?

Refunds

Hi, I cancelled my free trial subscription on NOWTV before the payment due date and I have still been charged. I'm really unhappy about this as I canceled it before the payment was due to come out. I'm wanting to request a refund. Thanks.

Bill

I am due to pay my bill but may struggle this month as I'm helping support my kids mum because she is in hospital with a swollen heart and has been in and out of hospital since January because she has lupus, vasculitis, kidney disease and heart probl...

Authorise unblocking

Hihow do I authorise unblocking of the sports package please?? thanks tom

Resolved! why am i being charged more than any advertised plan?!

i have been with now for 3 years.. it started off at £22 and it has been 25.50 for the last year. the plan im on is advertised at £24? why am i being overcharged??

Unauthorized payments from my account.

Dear NowTV,I am writing to inform you about unauthorized charges in my personal bank account. Upon checking my account last night, I noticed transactions starting with the word “NOW”. Upon contacting my bank this morning, I was informed that these ch...

Can't change email address

Went to change my email but when go to do it, it comes up with message 'We couldn't send you the email to change your email address. Please try again.'Any suggestion what I do next? Current email is soon to die.

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