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Jacksm23
Advocate

One day membership

I just paid for a one day membership at 14.99 but then checked my bank and been charged twice for it. 
however on my payments on the now tv app it only shows 1 payment. 

 

1 ACCEPTED SOLUTION
PaulNormanUK
Scholar 3

One of those payments will likely drop off after a few days. Both will be pending, but only one will complete.

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4 REPLIES 4
PaulNormanUK
Scholar 3

One of those payments will likely drop off after a few days. Both will be pending, but only one will complete.

Jacksm23
Advocate

@PaulNormanUK 

is that for sure do you know ?  As otherwise will contact someone about it 

PaulNormanUK
Scholar 3

@Jacksm23 I’m sure, yes. Look at your online statement and I guarantee both payments are listed as pending. Had this happen to me many times over the years. If you do contact support, they won’t do anything until both transactions are no longer showing as pending.

Jacksm23
Advocate

@PaulNormanUK 

thank you 👍