Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Chat agent asking for full credit card details

Hello,I have had an overdue payment for my broadband and recieved an email from [email removed] to call 03337 594 851 about making the overdue payment. I called and after some legitimate security questions (Including last 4 digits of my card) I got ...

Warning - Deliberately misleading out of contract options

Just a head's up for anyone who gets an email telling them they are out of contract. I received the following email (quoted word for word below)."Do nothing and continue with your existing membership for £25.50 a month.OrPick from one of the packages...

Boost added to my Nowtv membership even though I didn't want it

I never wanted boost but it was added to my Nowtv membership. I've been charged this month for boost. Can I get a refund?

Payment issue

Hi I lost my bank card so I have had to cancel it I’m currently waiting on a new card coming through the post but I’ve had an email saying that my bill hasn’t been paid will I be better to get in touch with them

Now boost still showing ads

Hi I paid for boost on Amazon TV but it hasn't removed the ads can anyone help please ?

Charged when account is cancelled

Hello, I cancelled my subscription to a TV package a couple of months ago and haven't used the service,This month (April) I have been charged twice it seems Once at £4.99 Once at £6.99When I look on my account online it states I have no subscription...

Updating card details

I am trying to update my bank details, I enter all the relevant details and it goes into the bank sending me a code and the phone number is wrong, I have spoken to the bank and they say there is nothing they can do. How do I make a payment to Nowtv?

Billing to much

HiWhy is NOW TV billing me £21 a month for sports when the deal was £20 a month? Your live chat does not work either.

Resolved! Broadband Price Increase

Now, Now!I have previously spoken with your customer service advisors. I do have to admit I really struggled to understand your representative and was hoping for some clarity here.My subscription to your services are now out of contract, but it would...

My subscriptions and payment history have disappeared

Now TV app on smart TV stopped working, logged in on-line to see if any issues and both my Sports and Entertainment subscriptions have disappeared, even though paid up. I've also lost all of my payment history.It's as if they never existed but got pa...

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