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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Misleading and hidden charges process with boost

Now TV is using misleading and sneaky tricks with the billing process with the "Boost" plan which they add automatically, and terms and conditions are purposely buried in the fine print, which leads to automatic renewal, and then subsequent cancellat...

JDP by Newbie
  • 3 replies
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Trying to change / end contract

@ I had a notification in the summer, advising that my contract was coming to an end and I could either leave, change to a new 12 month subscription or go on a rolling contract at almost double the price (no thanks). I called and, after many attempts...

Polly by Newbie
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Resolved! Had enough!! Somebody help me!!

I resigned my contract for another year and was offered now entertainment for £4.99 so I thought Yes, ill have that. Its been 5 days and I still haven't received my activation email. I have web chatted and phoned 3 times and each time i am told they ...

Dusputed payment

I am still being charged for a subscription I cancelled more than 1 year ago. Every month £25.98 is being debited from my card and services I have not used in over a year and which I cancelled

Judy by Newbie
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Need help with refund

I'm unable to talk to the bot that you're supposed to use. For some reason after they sent the 2nd message saying they needed a bit more info to find out whether I'm eligible, which I know I am because I only just bought the subscription, there isnt ...

Flux by Advocate
  • 3 replies
  • 1 thanks


I Cancelled  my membership because sports entertainment was added and charged without my request.  I am still being charged 9.99 per month and 6.00 for boost whatever that is. How do I cancel all membership and achieve a refund?????