Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Billed for service not requested

Signed up for now tv on a £1 deal. Rejected the boost when signing up and yet they have charged for this. Why

Billing

I have been charged three times and can’t use the chat bot to request a refund any help

2 accounts

Hi I have an account but have been given one with my new broadband provider how do I access my new one off my provider they haven't given me details to sign in

ripped off! why do you take the masters golf down so quickly?

now tv and sky has got to be the worst service online. too long with a monopoly on certain content has lead to neglect and greed. i have had problems every time i've purchased something on NOW. most recently I purchased a 24 hour sports membership to...

Resolved! charged 21.00 a month but no record of this on my account

heyI have been charged 21.00GBP a month to my bank for the last few months by NOW TV sports but no record of this on my NOW TV account. and whenever i try to access sports packages i get asked to subscribe or buy a one of day pass for the footy i wan...

Blocked email because of NOW tv

Hi guys my sky email is currently blocked. After contacting Sky twice they say it is because I had a NOW account when i was with Sky 3 years ago but because i am no longer a sky user NOW have put a block on my email and I need to talk to NOW to unblo...

EE TV package

ive purchased EE TV and got full works package which included NOWTV Entertainment, Sports and Cinema package. however, i dont seem to have any of those packages on my account yet. i was previously a NOW customer and had a previous account. what is th...

I want to cancel my now tv permantly

I do not want to carry on with my account

Resolved! Overcharged for two services and can't contact customer services

I took out a subscription using my phone / TV for the £6.99 a month deal. However, I'm also being charged for the Boost and Cinema options which I didn't take out. I've tried to use the chatbot to sort it out but it doesn't give me any space to fill ...

Do I have to cancel BT broadband or you

Do I have to cancel my supplier before I go with new supplier ?

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