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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 0 replies
  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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  • 2 thanks


I want cancel my subscription 

Orin by Newbie
  • 4 replies
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Membership I didn’t sign up for

I have not been a user of NowTV for 3 years. I suddenly receive an email that I have signed up for a cinema membership via amazon for £9.99 per month. I try and contact NowTv who were utterly useless not able to give me any information just telling m...

Steph by Advocate
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Please for the love of all that is good and right why should I have to click through 7 screens to cancel my Sports membership and Boost?Just put a See Offers, Cancel choice on the first page.

JYW1 by Newbie
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Resolved! Charged for BOOST can't speak to a person?!

I've been charged for Boost without realising that I even signed up for it. Charge came through 2 days ago, just seen it today. Does NOWTV not have any people on their customer service?! I want a refund but just getting a useless bot because the mone...

LJF by Advocate
  • 9 replies
  • 4 thanks

Billing help

I now broadband account in September as quite frankly the reception was useless, I couldn't walk from one end of my flat to the other without losing signal on my phone. Despite repeated attempts from now nothing worked However they conti...

Broadband bill changed

I have been paying £25 a month since 2020, always being told it will never change.I had an email in December asking to either stay at £25 a month or chose a different package, I chose to stay at £25.  Fast forward to July 6 months later and by bill i...

Sal27 by Advocate
  • 4 replies
  • 3 thanks

Resolved! Charged for a service i did not choose

Hi All I recently came back to NOW after many years away, i took up the the 6.99 deal for 6 months on the entertainment package. That was on the 3rd November, today the 10th i find that i have been billed 9.99 for cinema and the boost is now active a...