cancel
Showing results for 
Search instead for 
Did you mean: 

Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 25582 Views
  • 0 replies
  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
  • 9108 Views
  • 0 replies
  • 2 thanks

Charged for phone calls I didn't make

I noticed that in August I have been charged for 5 phone calls I didn't make - two calls to a local number and three calls to a number in Barbados. The thing is, I don't have a phone connected to my landline, I've not had one for years now, and I am ...

JS007 by Observer
  • 634 Views
  • 5 replies
  • 4 thanks

Can’t pay the zero amount that is says I need to pay

My broadband isn’t working. My account says that they were unable to take my last payment, which I think they have taken, and when I click make payment now, it says £0 owed, my bank send me a notification asking me to confirm that I’d like to pay £0 ...

Matttt by Newbie
  • 53 Views
  • 1 replies
  • 0 thanks

Sports channels not working on TV

I have a Sky Sports pass but none of the sports channels except the main event work on my LG smart TV. I get an "Oops somethi g went wrong" and the error code "VSF:LG-1" across all the sports channels I try. Main event channel works

GDS by Advocate
  • 146 Views
  • 2 replies
  • 1 thanks

My account has been wiped

Hi all,I've just gone into my account to amend my membership and payment options. Noticed that my account has no history anymore! It doesn't even have the packages i'm subscribed to originally. It's giving me the option to subscribe to packages as if...

Riam by Newbie
  • 93 Views
  • 3 replies
  • 1 thanks

Tariff Loop

Is it just an issue on all 3 internet devices I own, or do all Now TV call tariff links take you in a loop? Trying to find the updated tariff, even using the link in their banner to advertise of changes, but goes to an FAQ page with no information ab...

Wasted money scam!

I had made a free trial account last year to watch a series. After 1 month I stopped using the streaming website altogether. Just to check last month that I've been charged 11.99 FOR A WHOLE YEAR! That's 144£ wasted, down the drain! There's no way I ...

Misleading

I joined NOW tv with the understanding I would be paying £6.99 a month. There was no other mention on the home page about different memberships and I definitely didn’t sign up to them. Turns out now TV have signed me up for 3 memberships and have bee...

Shan by Newbie
  • 105 Views
  • 2 replies
  • 0 thanks

Multiple accounts on the same account

Is it possible to set up different users on the one account? similar to Netflix or Disney+, lots of us in the same house use the now tv so when something is watched for example from the same series you can lose where you have been and separate users ...

Sp81 by Advocate
  • 61 Views
  • 1 replies
  • 1 thanks

Been charged for boost

I've been changed £6 for boost. I didn't request it. I can't seem to address this through the website. So frustrated I just want to leave Now. 

DerekH by Newbie
  • 74 Views
  • 1 replies
  • 0 thanks