Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Charged twice

I was charged twice for setting up cinema offer. How do I get a refund of £4.99.

apple member (SUBS) but on windows app it doesnt recognise me?

I can't seem to link my Apple account to my Windows account.

Cancelling previous broadband provider

Hello! Transferring from Sky Broadband to Now Broadband. My kit has been deivered and an engineer is visiting on Friday.Do I need to tell Sky I’m transferring and to cancel my service or is it automatic? (I’m outside my sky contract and have already ...

Warning - Deliberately misleading out of contract options

Just a head's up for anyone who gets an email telling them they are out of contract. I received the following email (quoted word for word below)."Do nothing and continue with your existing membership for £25.50 a month.OrPick from one of the packages...

Delete account

Hello, I want to remove my now Tv account as it takes bills off my card details, and I don't use now Tv anymore. So I want remove it asap.Thanks.

Broadband account details and information not accessible in "My Account:

I have had a NowTV account for a few years but only recently joined Now Broadband. I am trying to find details of my Broadband account, date/duration of contract, payments etc but nothing is visible in "My Account" section, only details of my TV subs...

Resolved! Increased payment

Why has my monthly payment gone up £10 this months ?

Resolved! Will my watch list and history persist if I cancel subscription for a period?

If I choose to cancel my subscription for a couple of months and I then decide to resubscribe, will my watch list and history still be available or will I have to "start from scratch"?

Broadband customer service email?

Please can someone share the customer service email address. Long story I had them cancelled the. Changed the date to earlier and the cancellation clearly hasn't gone through. I am now living abroad so can't call. I cancelled my service in Jan to be ...

Payments

I have only recently realised that a payment is being from my bank monthly from now tv, I’m assuming for an entertainment pass as it states on my statement, but the problem I have is I don’t currently have any active passes. I’ve searched on my membe...

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