@Anonymous User wrote:
This has happened to me for the past 3 months, I've cancelled it and everything seemed fine until I'm being billed again and again every month after cancelling, I want it resolved as I cancelled it for a reason!
Hi @Anonymous User
You weren't using a mobile device by any chance were you when you tried cancel? The mobile web browsers used by phones and tablets can have limitations which prevent aspects of the now TV website from working properly.
To cancel now TV you need to login to your now TV account on a PC (Desktop or laptop PC and Mac) and go to your my account page. From there. Click the cancel pass button on the appropriate pass and follow the dialogues that appear. Once you have finished the cancellation process go back to your my account page and you will see a confirmation confirming that your pass has been cancelled and you will no longer be charged(Remember each pass type needs to be cancelled separately.)
If you need further assistance click here. Then scroll down to the bottom of the page. Click "contact us" and then click "live chat" live chat should be able to aid you in getting a refund.
Hope that helps
Hi @Anonymous User,
Thanks for you post.
Just to let you know, I have sent you an email in regards your account query. Please keep an eye on your inbox.
Thanks,
Karl
NOW TV Team
Hi @Anonymous User
As this is an account related issue I will send you an email soon
Thanks
Andy
I've had the same issue. I cancelled the movie pass long before the free trial ran out but have still been charged £10.
Hi @Anonymous User
Thanks for your post and welcome to the forum. Hop onto Live Chat & they will be able to sort this for you. Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
How do you get to livechat - I cannot find a link at all?
@Anonymous User wrote:I've had the same issue. I cancelled the movie pass long before the free trial ran out but have still been charged £10.
After you've spoken to 'live chat' and sorted out your issue, I would be very interested if you could tell us what the actual issue was please?