Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! Refund when leaving Now broadband ?

Hi everyoneI've just transferred from Now to Vodafone, 29th Nov., my Now monthly payment was paid 25th Nov., should I get a partial refund from Now as I only used their service for 4 days?Is there any president set for this type of problem which must...

NOW removed payment details and now I cannot update them

I should have paid attention when I received the email:"We noticed that you recently cancelled your last qualifying NOW Membership. Because this means you no longer have any way to enjoy the benefits of full HD and surround sound, we’ve cancelled you...

Payments not taken

Now have not taken my payments for 2 months and have now suspended my service (broadband). When I go to billing and payments, it doesn't say anything about missed or late payments, and there is no option to make a payment.I can't even find a phone n...

Refund not givem

Cancelled several weeks ago, credit showing but not paid

Online profile not matching actual account

I log into my account online and check my payment details, all details are up to date, but the address is not changing. Even after updating the card details and address. I then checked my services and its showing nothing active. For a bit of backgrou...

delete from Basket

How can you delete something from your basket ?

Resolved! Billing

I have noticed that my bill have been charged double for 2 months running. How do I get my refund please?

Notify existing supplier changeover

Currently getting billed by previous provider. The support from them said now broadband should of contacted them to inform them.I don't like ringing, as I prefer a wrigt/typed response to these things, to get the charges resolved at the end of who sh...

Cancelled but still charged have an email from now

I cancelled cinema and boost have an email from them on the 7th November saying it was cancelled yet they still charged me today there is no one to speak to all you get is bot saying I don’t understand

Resolved! Sports subscription removed

I signed up for a 6 month sport subscription offer at £14.99 per month just over a month ago, I've just signed in to watch a football match and my membership seems to have been removed. I just get offered full price deals. Does anybody have any idea ...

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