Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

My membership works on my phone but not on my tv

My membership works on my phone but keeps asking me to buy a entertainment membership on my TV

Is [email removed] a legitimate address

Hello,Today I received an email from [email removed] saying that I my billing details for my Now TV account needed updating and that 1 payment was over due. I tried updating my details on the website but the system was working and so, I called the nu...

Debit card details changed will missed payment effect credit score?

Debit card details changed, will missed nowtv payment effect credit score? Had to change debit cards recently and while waiting for new card to come through I missed a payment for now tv. I've updated the new payment details the same day as receivi...

Lost offer when moved home

I recently moved and was assured that my price would continue to be the same £22 per month.This included £13 off the bill.However this has not happened and I'm being charged the full £35 a month now.What can I do? Not happy that's for sure.

Resolved! Unacceptable customer service

NOWBot (28/03/2023, 14:28:25): Menu Options:Offer endedBoost add-onExtra membershipNonull (28/03/2023, 14:28:29): NoNOWBot (28/03/2023, 14:28:31): In that case, it's possible that you have more than one account linked to your payment card.NOWBot (28/...

Cancelling TV Now

Hi All Help !! i am in an endless loop, cannot find where to cancel my Now TV, only see where to add...nothing else. The boot is pointless too ! Want to throw my laptop.Please help and keep me sane !!

Resolved! One year old child played with box and remote at their home.

My small great grandchild got hold of the Now remote and box and I was charged £9.99, I haven’t used Now TV for several years because I don’t need it and can’t afford it. I would appreciate a refund please. No idea what he did he is one year old.

Resolved! Payment

Hello can I pay for now with two different payment options as say PayPal for sports but card for entertainment?

Resolved! Not able to update payment details

I received a new debit card and didn't update the card details online. My account is now suspended due to overdue payment. I tried to update the payment details and it's not accepting it.

Credit building with broadband contract

Hi everyone, I am looking at improving my credit score as I have thin credit at the moment, and I was wondering whether Now reports payment to credit agencies such as Experian. Does anyone know about that? If not, is there a (free) way to report bill...

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