09-12-2023 13:24
Currently getting billed by previous provider. The support from them said now broadband should of contacted them to inform them.
I don't like ringing, as I prefer a wrigt/typed response to these things, to get the charges resolved at the end of who should of done what.
Where to go first please?
09-12-2023 14:14
Well officially there are 2 ways to move supplier.
Point 1 could mean you will be out of internet for a period of time. Point 2 is probably what you are being told.
So it boils down to how you cancelled with the previous supplier?
10-12-2023 19:49
Thanks Gavs left it in the hands of Now to do it. Enjoyed a seamless transfer, but need them to inform previous supplier when the service was changed over. Is there an email option out there?
10-12-2023 19:55
There's a webform option here:
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1