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Important Community Announcement

As of June 18, 2024 the NOW UK community forum will permanently close. We want to thank you for being a part of the NOW UK community and for your continued support. For any support queries, please visit the NOW help site, social channels, and assiste...

Simon-J by • Community Manager
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Replaced my controller but not working

I have had to buy a replacement controller but I have the now tv stick and think I have bought the controller for the now tv box so doesn’t work  

Broadband been cancelled

Hi, I ordered broadband and calls 2 weeks ago, due to go live today (11th) I paid the upfront fee, received my router on the 6th. yesterday (10th) I received an email saying my order had been cancelled with no explanation. I tried to call and was lef...

change delivery date

hi, I set up my hub delivery for the 26th but I need it earlier. I am so frustrated trying to get hold of someone who can help me but there isn't no telephone number and the only live chat i have found was now tv hong kong ... i am so very disappoint...

Resolved! Broadband price increase

I received an email in December, about broadband price changes in February,and totally misread it.In order to stay on the same package I thought I either had to:“Accept” by a certain date to get a 12 month contractOr do nothing and would remain on th...

Laptops can't connect to Now TV broadband

Smart TV, work PC and phone are connected via WiFi and have been ok. Both laptops this evening won't connect regardless of troubleshooting and now the mobile is intermittent. Can't test the line as the service is not available. No idea what to do now...

NOW TV boost 7 day free trial bypass

I’ve tried to continue watching a series on sky Atlantic today. When I attempt to play the next episode I keep getting a now tv boost 7 day trial alert. When I say no thanks as I’ve no interest in this, it takes me into another screen where I can eit...

Resolved! How do I compain about NowTV?

How do I make a complaint?  The on-line chat tech support is a complete waste of time and takes up an hour of your life to get nowhere.  I've returned my NowTV stick several weeks ago because it didnt work but no-one has acknowledged refund. Is there...

Payments being taken from my bank and my account doesn't exist

I am being charged £5.99 and £11.99 a month when I don't use Now. I have complained this morning and got to chat with someone. They couldn't locate an account for me but my son had one, they then asked to speak to him but he was unavailable. They sai...

Thieving ######

You lot are a bunch of thieving ######, I’ve cancel my payment  and seem to always take ###### money out my account, I don’t have any passes activity nothing so why are you taken money out my account if you can’t prove I’m using the service and can’t...

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