Hi double check the code. If you are sure it is correct go onto chat you can reach them by clicking this link. http://help.nowtv.com/article/None-of-the-above-vouchers-and-offers and then clicking contact at the bottom then selecting chat. Please note in your code 0 can look like 0 and S like 5.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
