22-08-2014 13:12
13-08-2015 3:42
13-08-2015 4:28
@Anonymous User you can buy vouchers at a discount at Argos, Currys & GAME.
04-09-2015 11:27
i have also been charged after i have cancelled. i cancelled the entertaiment on 24-07-2015 but charged £2.00 on 27-07-2015 and £6.99 on 27-08-2015, i want this money back
03-10-2015 13:24
Hi
please can you address this. I have been over charged for my movie pass in August and September. 2 payments of £9.99 7/8/15 and 24/8/15 thrn 7/9/15 and 22/9/15?
Thanks
04-10-2015 15:57
Hi @Anonymous User
As this is an account related issue I will send you an email.
Thanks
Andy
02-11-2015 22:50
Well, I've just had a horrible shock - was checking a credit card I was due to close and noticed a £9.99 charge from NowTv - had a free trial in December last year but am certain it was cancelled. Just logged in to NowTV to try and get a refund for the £9.99 charge I'd noticed for November 2015 and checked my payment history to see I've been charged every month since December 2014 for a service I have never logged into or used! Tried to find contact details but can only find a link to a guide that tells me to click a 'Contact Us' button at the bottom of the page that isn't there!
Pretty horrified that I've not noticed the charge previously - is there anything that can be done to get a refund? Surely Sky can see the service hasn't been accessed?
03-11-2015 9:35
@Anonymous User
Your only chance of resolving this is to go to LIVE CHAT
http://help.nowtv.com/article/None-of-the-above-vouchers-and-offers and click on Contact Us - blue box bottom left
As you say - You should have spotted this ages ago but, as large sum involved, it's worth trying.
19-11-2015 13:43
I too have been continually charged despite cancelling the subscription. This is rediculous and the online chat only deal with matters a month old and say they have no records beyond that. Crazy
23-11-2015 10:34
Hi @Anonymous User,
Thanks for getting in touch.
We have sent you an email in regards to your query.
Thanks,
Karl
NOW TV Team
05-12-2015 20:54
I cancelled my Movie trial in May 2015. Ive just realised that Ive been getting charged £9.99 until now (Nov). Thats £59.94
This is highly unacceptable and fraudulant. How can they justify this??
I'll be speaking to my solicitor.