Error: (T3nnn) – Accessing content on NOW TV

[Anonymous User]

I'm trying to watch NOW TV today and keep on getting the following error under a minute into the program:

(T3nnn) - There's a problem accessing content on NOW TV.
Please fix this to watch NOW TV.

The help article is not useful at all as I have not changed my internet connection, anti-virus, firewall or anything like that from when it was working fine earlier this week. I'm using IE 11 on Windows 7 (64 bit) and the only "change" to this system is that there have been a couple of automated Windows Updates, but I don't see how that could have any effect.

Please could someone on NOW TV address this issue? It seems to be some over-sensitive check in the software, as the program plays fine for at least half a minute before claiming this confusing and unhelpful error.

[Anonymous User]

Hi @Anonymous User

I'm sorry to hear this. Can I ask if this was for all programs or just this specific one? (what was the show?) 

Are you still having this issue today? 

Cheers

Ranj

NOW TV Team

[Anonymous User]

It was Bones (the latest episode) - seems to be working today though (I haven't changed anything on my end).

Thanks for responding and hopefully it's just a one-off.

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@Anonymous User wrote:

Hi @Anonymous User

I'm sorry to hear this. Can I ask if this was for all programs or just this specific one? (what was the show?) 

Are you still having this issue today? 

Cheers

Ranj

NOW TV Team

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[Anonymous User]

I'm getting this error again today. 😞

Again no changes except for Windows Updates.

This time it's happening with Madam Secretary (Season 1 Episode 10).

In fact, the first couple of times I tried to play this episode I got a BSOD a few seconds in - reminds me why I don't use Windows unless I can't avoid it.

[Anonymous User]

I am getting the same thing today - any show I try to watch and the same message pops up as it tries to buffer the show.  Really frustrating as I haven't changed anything.

[Anonymous User]

Hi @Anonymous User

Sorry to hear that.

Have you made sure your laptop/PC antivirus, firewall and Internet security products are up to date? 

Can you also  tell me what troubleshooting steps have you tried?  For example uninstalling Silverlight and re-installing it? You can also follow these steps here.

Birgit

NOW TV Team

[Anonymous User]

It's still not working for me - Internet Explorer is crashing after a few seconds of a show. 😞

[Anonymous User]

Hi @Anonymous User @Anonymous User

Thanks you for getting in touch. I'm sorry to see you're still getting this message. Can you try deleting the app on your tablet and re-installing please.

@Anonymous User can you try clearing the cache, can you also make sure there are no pop ups enabled. 

Cheers

Ranj

NOW TV Team

[Anonymous User]

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@Anonymous User wrote:

Hi @Anonymous User @Anonymous User

Thanks you for getting in touch. I'm sorry to see you're still getting this message. Can you try deleting the app on your tablet and re-installing please.

@Anonymous User can you try clearing the cache, can you also make sure there are no pop ups enabled. 

Cheers

Ranj

NOW TV Team

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Clearing the cache seems to have worked for now, thanks. Doesn't feel like a sustainable solution though.

[Anonymous User]

Hi NowTV,

I have been trying to watch Now TV on my windows tablet/netbook and have had the same error massage pop up now about needing to update the app via the windows store, for the last two days. I have looked and there is no update available via the windows store or an incomplete update on the tablet its self. I am getting rather frustrated now! Is this an issue with the NowTV app across the board for people using a windows operating system?

If so can this be fixed soon??

regards

malleyH