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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Need help with refund

I'm unable to talk to the bot that you're supposed to use. For some reason after they sent the 2nd message saying they needed a bit more info to find out whether I'm eligible, which I know I am because I only just bought the subscription, there isnt ...

Flux by • Advocate
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Cancellation

I Cancelled  my membership because sports entertainment was added and charged without my request.  I am still being charged 9.99 per month and 6.00 for boost whatever that is. How do I cancel all membership and achieve a refund?????

Payments

Hi I cancelled my subscriptions a while ago and Now has still took payment out my bank?

Resolved! Cancelled subscription still being carged

Hi allI moved home in March 2023 and cancelled my subsription in my new property I ordered the one day view sports which was £11.99 I noticed when checking my bank account that I was still being charged £9.99 for the entertainment package and £5.00 f...

Resolved! How To Change Payment Dates

How can I change the payment date for the Cinema Pass please? Its currently on 6th of each month,but I don't actually get paid until the 15th. Thanks x

Accounts and billing

I have 3 green dots on my router, I have checked my account and billing and it says paid on the 12/09/2023, so my next bill is not due till the 12/10/2023, but everytime I go to connect to the internet via my phone or via my Amazon fire stick home pa...

Unable to switch devices

I am unable to sign out of all devices and contacting Now TV is near enough impossible. I have followed the steps but it won't allow me to sign out of all devices

Unhappy by • Advocate
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Boost - i never signed up

Just found out i have been charged £6 extra per month for Boost, when 100% i never signed up for it. Really underhand - i have never used it and want a refund as feel ripped off. Plus...there is no customer service - just a near useless BOT system

nb333 by • Newbie
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