Keep getting "There's an error connecting, please try again in a few moments. Service updates can be found on our community." when I try to play anyhing on my PC no explanation and i can not see any service update to assist.
Thanks Rob
Hi @Anonymous User,
Can you try the advise @bacillus suggested? - if you do have any kind of VPN set up or you connect to a corporate network you may have problems.
Thanks
Simon
NOW TV Team
I am having the same problem after spending an hour struggloing through Silverlight compatibility, devicer registration, and now this. Now TV is not available on Microsoft store so I guess I'm just stuck. What an intense disappointment this is!
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I'm sorry to hear about the issues you have encountered when trying to download the NOW TV app.
Can you please let me know what operating system you are running?
Do you experience this issue on any other device?
Thanks,
Karl
NOW TV Team
@Anonymous User Sounds like for PC.
Do you not get that error on the Windows 8/10 app?
Hi, ello Customer Service,
I am on your trial for movies and entertainment. I can't stream anything since I joined on 28th December. I get loading, obtaining licence to play then Silverlight quits and gives the "There's an error connecting, please try again in a few moments. Service updates can be found on our community." error message that others have been mentioning.
I have no trouble streaming from *any* other sources. This is not looking good for me subscribing!
Regards,
Rab.
Dear CS,
If we get no reply on this issue *very soon* I will, for one, be cancelling. Support is just sub-standard. We want to watch especially at this time of year when we have the time to enjoy some extended TV viewing. Not good enough!
Regards,
Rab.
Have you made sure your graphics card drivers are up to date?