Black box in reboot loop

[Anonymous User]

I purchased a black Now TV box in April. It's occasionally become unresponsive, but switching it off at the mains has always fixed it. Today, I went to switch it on and found that it's stuck in a loop of starting up, trying to connect, and then rebooting itself. I did a hard reset, and now I get as far as the screen to enter my WiFi password, but then it reboots itself again before I can enter the password. I've tried unplugging from the mains, unplugging the hdmi cable, but nothing seems to get it out of this loop.

[Anonymous User]

I have the same problem 😕

[schnapps]

@Anonymous User

NowTV are currently under going some schedule maintenance work (see link below) which is effecting the nowtv and Roku devices.

The link only mentions customers trying to set up new boxes will be effected (just wondering if a hard factory reset comes under that criteria) ?  

http://community.nowtv.com/t5/NOW-TV-Service-Status/NOW-TV-Box-Activations-11th-August-2016/m-p/391672#M305

[Anonymous User]

Brill thanks for the update.

[Anonymous User]

Thanks for adding that string 👍

[4268]

Hi all, Roku are doing maintenance which is effecting Roku based devices. This is beyond Now's control. Hopefully the maintenance won't last too long.