Hi @Anonymous User
As this is an account related issue I will send you an email.
Thanks
Andy
Well, I've just had a horrible shock - was checking a credit card I was due to close and noticed a £9.99 charge from NowTv - had a free trial in December last year but am certain it was cancelled. Just logged in to NowTV to try and get a refund for the £9.99 charge I'd noticed for November 2015 and checked my payment history to see I've been charged every month since December 2014 for a service I have never logged into or used! Tried to find contact details but can only find a link to a guide that tells me to click a 'Contact Us' button at the bottom of the page that isn't there!
Pretty horrified that I've not noticed the charge previously - is there anything that can be done to get a refund? Surely Sky can see the service hasn't been accessed?
@Anonymous User
Your only chance of resolving this is to go to LIVE CHAT
http://help.nowtv.com/article/None-of-the-above-vouchers-and-offers and click on Contact Us - blue box bottom left
As you say - You should have spotted this ages ago but, as large sum involved, it's worth trying.
I too have been continually charged despite cancelling the subscription. This is rediculous and the online chat only deal with matters a month old and say they have no records beyond that. Crazy
I cancelled my Movie trial in May 2015. Ive just realised that Ive been getting charged £9.99 until now (Nov). Thats £59.94
This is highly unacceptable and fraudulant. How can they justify this??
I'll be speaking to my solicitor.