22-08-2014 13:12
09-02-2015 11:47
Hi @Anonymous User
Thank you for posting. As this is an account related query I will send you an e-mail very shortly. Keep an eye out on your e-mail account.
Thanks
Ranj
NOW TV Team
17-05-2015 21:06
20-05-2015 13:44
hi i am still being charged after cancelling my subcription and i cannot find where to email or how to cancel the site just takes me back to the same page please help .
20-05-2015 14:47 - edited 20-05-2015 14:48
@Anonymous User wrote:
hi i am still being charged after cancelling my subcription and i cannot find where to email or how to cancel the site just takes me back to the same page please help .
Hi @Anonymous User
You can email now TV through the help site, although it is probably quicker to resolve your issue by using live chat.
To get to live chat click here. Then scroll down to the bottom of the page. "Click contact" us and then click "live chat." After clicking contact us. You will also find the email option.
The link I have provided you with will also take you to a help article which might help explain why you're still being charged.
Hope that helps
20-05-2015 15:30
Hi @Anonymous User
Very sorry to hear you're having issues with your account. As this is an account related query I will need to send you an e-mail. Please keep an eye out on your inbox.
Cheers
Ranj
NOW TV Team
04-06-2015 12:20
I have subscribed to the free trial on 24/12/14 - cancelled it prior it ended. i am so sure about it. i did not realise that NOWTV has been charging me 9.99 GBP for 5 months now until i have checked my bank statements. Tried to sort out this situation via their chat team however they only said that because i accepted the terms and conditions, there is no way i can get a full refund. i have not used the services the moment the trial ended (with the thought that i have cancelled it completely), yet they cannot process it because i have not contacted them on the first month NOWTV charged me 9.99. I explained everything that i did not know until 25/05/2015 - the time i checked my bank statements. Yet again, nothing can be done? Unacceptable.
04-06-2015 18:12
Hi @Anonymous User
Very sorry to hear that 😞
I'll look into this for you and email you shortly.
Birgit
NOW TV Team
07-08-2015 16:45
Same problem here. I cancelled before my trial ended in fevruary but have been charged every month since. I only just noticed today and was told that was my problem and I would only be given a month refund even though I cancelled and NEVER accessed the service during March to July. Can someone please email me with a better resolution, because this is scandalous!
10-08-2015 11:48
Hi @Anonymous User
Thank you for getting in touch, sorry to hear you've had some issues with the cancellation and charges. As this is account related I will send you an e-mail shortly. Keep an eye out on your inbox.
Cheers
Ranj
NOW TV Team
13-08-2015 3:34